WHY LIVELY
Best-in-class technology, backed by expert service
Lively raises the bar for benefits solutions with top-notch user experiences for administrators and employees that meet their specific needs. Not only do we provide easy-to-use technology, but exceptional support and proactive education to help drive satisfaction, adoption, and growth.
Frictionless customer onboarding and set-up
Our team gets employers onboarded, and plans implemented and integrated in a fraction of the time it takes competitors.
Proprietary technology and flexible integration options
Access a range of integration options for enrollment and contribution data including real-time updates.
Concierge-level support and education for account holders
Available via phone, email, or chat to answer any questions or resolve issues.
Performance That Stands Out
Proven results you can trust
Lively delivers real results in service, satisfaction, and long-term retention.
3× Higher Satisfaction
Customer satisfaction is more than 3 times higher than the industry average.*
< 30s Response Time
Over 95% of calls are answered by real people in under 30 seconds — no bots, no long hold times.
98% retention
You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.
*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.
Performance That Stands Out
Proven results you can trust
Lively delivers real results in service, satisfaction, and long-term retention.
3× Higher Satisfaction
Customer satisfaction is more than 3 times higher than the industry average.*
< 30s Response Time
Over 95% of calls are answered by real people in under 30 seconds — no bots, no long hold times.
98% retention
You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.
*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.
Meet and exceed customer expectations with a flexible suite of healthcare and wellness benefits
Health Saving Accounts (HSA)
Offer a top-rated, tax-advantaged Health Savings Account designed with your clients in mind.
Flexible Spending Accounts (FSA)
Flexible options for health or dependent care costs backed by remarkable service and technology.
COBRA & Direct Bill
Automated and compliant continuation of health coverage to save time and keep transitions simple.
Medical Travel Accounts (MTA)
Medical Travel Accounts to extend the reach of your clients' healthcare coverage so employees can get the care they need.
Testimonials
What stuck out the most was the customer service. The Customer Support Manager took the time to call me to make sure I understood [the Lively platform] instead of sending off an email. She wanted to make sure I understood it, and walked me through it. That stuck out to me. Most companies would not do that.
Testimonials
FOR EMPLOYERS, BROKERS & HR TEAMS
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