BEST CUSTOMER SERVICE
A benefits partner that responds every time

Feel the difference that responsive customer support can make right from the start.

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ONBOARDING SUPPORT

High-touch service that starts with onboarding

Lively’s approach to human service is first felt through the onboarding experience.

Your Customer Success Manager* works with you every step of the way, starting with personalized implementation plans and kick off calls to assistance with day-to-day management.

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DEDICATED POINT OF CONTACT

Responsiveness that doesn't stop after we get your business

Your Customer Success Manager* is with you from start to end. They remain intimately familiar with your organization and are your reliable, single point of contact year-round.

Lean on them for:

  • Personalized recommendations to design your Lively benefits

  • 1:1 meetings as part of on-going support

  • Company-wide employee education sessions

  • Dedicated support during Open Enrollment

  • Best practices to boost adoption

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*A dedicated Customer Success Manager is available for employers with 250 employees or more. Employers under this range will be serviced by a dedicated team of experts.

RESPONSE TIMES

The proof is in the numbers.

A benefits partner that (actually) responds when you need us.

30 seconds or less

Over 95% of account holder calls answered in less than 30 seconds.

60 seconds or less

Lively responds to chat support inquiries in less than 60 seconds on average.

<2 hours

Lively responds to email support inquiries in less than 2 hours on average.

USER REVIEWS

Reliable. Transparent. Prompt.


Participants praise Lively’s service

We know responsive support can make all the difference. That’s why Lively account holders report a satisfaction rate 3x higher than the industry average for other providers.

"

Great support team - I have consistently had good experiences with any team member I talk to on the phone. [...] Overall excellent customer service.

"

- Andrew Pajakowski.

And Benefit Consultants love to recommend Lively

Recommending Lively gives you peace of mind knowing that your clients are in great hands.

"

I’ve been sending every, single one of my HSA groups to Lively for over two years because of the service my clients receive.

"

- Broker partner.

CUSTOMER STORY

“Proactive, patient, and awesome support.”

- Valeice Reaves, HR Benefits and Wellness Manager at UCAN Chicago

Administrative complexities and change management struggles are easy to tackle with quality support by your side. Read this customer’s story.

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FOR BUSINESS

Contact our sales team

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