WHY LIVELY
Best-in-class technology, backed by expert service
Lively raises the bar for benefits solutions with top-notch user experiences for administrators and employees that meet their specific needs. Not only do we provide easy-to-use technology, but exceptional support and proactive education to help drive satisfaction, adoption, and growth.
Frictionless customer onboarding and set-up: Each employer can access Lively’s dedicated Customer Success team. Our team works diligently to get employers onboarded, and plans implemented and integrated in a fraction of the time it takes competitors.
Proprietary technology and flexible integration options: Lively offers a range of integration options for enrollment and contribution data, including real-time updates via API and EDI file feed via SFTP. Lively also offers Single Sign-On capabilities, so employers can also easily navigate to your dashboard, and continue working there.
Concierge-level support and education for account holders: Account holders have access to Lively’s industry-leading Member Support team, who are readily available via phone, email, or chat to answer any questions or resolve issues.
Proven results you can trust
4 times better
Customer satisfaction is more than 3 times higher than the industry average.*
30 seconds or less
We don't keep you waiting. Over 95% of member calls are answered in less than 30 seconds.
98% retention
You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.
*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.
Your benefits solutions partner
Grow your business with Lively
Lively works with benefits administration platform partners to uncover new strategic business opportunities, and provides the enablement support to bring it home.
No competition from Lively: Lively is not in the business of benefits administration — that’s your area of expertise. We provide the technology and service that make it easier for you to offer a cohesive experience with minimal headaches.
Add new consumer-directed healthcare and wellness accounts with confidence: Generate new accounts through the addition of an extensive suite of modern benefits solutions. Leave behind the industry-standard clunky technology and subpar service, and provide a top-rated experience.
Enablement support: Lively provides your team with cobranded resources and enablement support, and helps facilitate opportune connections to help you generate new business.
Meet and exceed customer expectations with a flexible suite of healthcare and wellness benefits
Health Saving Accounts (HSA)
Offer a top-rated, tax-advantaged Health Savings Account designed with your clients in mind.
Flexible Spending Accounts (FSA)
Flexible options for health or dependent care costs backed by remarkable service and technology.
COBRA & Direct Bill
Automated and compliant continuation of health coverage to save time and keep transitions simple.
Medical Travel Accounts (MTA)
Medical Travel Accounts to extend the reach of your clients' healthcare coverage so employees can get the care they need.
Testimonials
What stuck out the most was the customer service. The Customer Support Manager took the time to call me to make sure I understood [the Lively platform] instead of sending off an email. She wanted to make sure I understood it, and walked me through it. That stuck out to me. Most companies would not do that.
Testimonials
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