Why Lively
Simplify your workload, support your employees
Say goodbye to burdensome benefits administration and disengaged employees. Lively raises the bar for flexible employee benefits with:
Exceptional support for employers and account holders, with customer satisfaction ratings that are more than 3 times higher than the industry average.
Simple-to-use, proprietary technology. Because our tech is ours, we can rapidly update our platforms and personalize employer experiences.
Robust education and resources that drive benefits adoption for employees and take the burden off employers.
Flexible benefits, made for bundling
Health Saving Accounts (HSA)
Offer a top-rated, tax-advantaged Health Savings Account designed with you in mind.
Flexible Spending Accounts (FSA)
Flexible options for health or dependent care costs backed by remarkable service and technology.
Lifestyle Spending Accounts (LSA)
Highly customizable reimbursement accounts for employees’ everyday lifestyle expenses.
Commuter benefits
Highly flexible, simple-to-use commuter benefits with rare add-ons to to meet employees' unique commuting needs.
Medical Travel Account (MTA)
Medical Travel Accounts to extend the reach of your employees' healthcare coverage.
Performance That Stands Out
Proven results you can trust
Lively delivers real results in service, satisfaction, and long-term retention.
3× Higher Satisfaction
Customer satisfaction is more than 3 times higher than the industry average.*
< 30s Response Time
Over 95% of calls are answered by real people in under 30 seconds — no bots, no long hold times.
98% retention
You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.
*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.
Performance That Stands Out
Proven results you can trust
Lively delivers real results in service, satisfaction, and long-term retention.
3× Higher Satisfaction
Customer satisfaction is more than 3 times higher than the industry average.*
< 30s Response Time
Over 95% of calls are answered by real people in under 30 seconds — no bots, no long hold times.
98% retention
You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.
*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.
Customer stories
[Lively] has made the day to day operations after every payroll so much easier for me.
Customer stories
Save time and serve employees better
Dedicated support for onboarding and all year long
Your dedicated Customer Success team guides administrators through every step of onboarding and are available and engaged throughout the year.
Comprehensive dashboard and reporting
Our intuitive administrator dashboard, automated notifications, and curated reports make it easy to take care of day-to-day tasks. You can count on valuable insights about your benefits so you can make informed program decisions without losing sight of the big picture.
Easy-to-use employee online platform and mobile app
Lively’s simple online platform drives benefit adoption and makes it easy for employees to sign up, contribute, and withdraw funds.
See the Lively experience for Benefit Administrators
Click the "Jump in →" button inside the image below to begin your guided tour.
HR TEAMS LOVE LIVELY
Top rated on G2. Find out why.
Discover why employers give Lively five stars and read our reviews on G2.
HR TEAMS LOVE LIVELY
Top rated on G2. Find out why.
Discover why employers give Lively five stars and read our reviews on G2.
REPORT
80% of benefits leaders say offering competitive financial benefits is more important than a year ago.
Lively’s third annual Employee Benefits Pulse Check report identifies the key stressors on benefits leaders minds and what they need from their benefits providers in order to combat them in 2025, including:
The rising cost of health insurance and employee financial stress.
The challenges of benefits education to drive employee adoption.
Why customer service and streamlined integration are key differentiators for benefits providers.
How benefits providers can enable key features and customer service to support benefits leaders and their team.
FOR EMPLOYERS, BROKERS & HR TEAMS
Looking to offer Lively to your employees or clients?
Fill out this form, and we’ll be in touch within one business day.
Note: If you are an individual account holder or need personal support, please visit our Help Center.
Frequently Asked Questions (FAQ)
What makes Lively better than the competition for employers?
Exceptional customer service and proprietary technology built by industry veterans. Lively’s customer satisfaction ratings are more than 3 times higher than the industry average. Every employer has access to a dedicated Customer Success team and account holders can access knowledgeable and responsive support via phone, email, and chat.
How does Lively help employers save time and money?
Lively is designed to make benefits administration hassle-free. Highly rated by administrators, Lively streamlines onboarding and the tedious tasks of benefits administration. Our platform includes easy-to-understand dashboards, reporting, automated notifications, and simple integrations with your HR tech stack. In addition, we take the burden off HR and people departments by continuously engaging and educating employees about their benefits, leading to higher adoption for employees and reduced costs for you. See more benefits of our platform.
How does working with Lively benefit my employees?
Lively’s simple platform makes it easy for your employees to set up and utilize their accounts. We provide dashboards and tools that make it easy for them to track account balances and maximize savings. If your employees need help, our responsive, dedicated, and knowledgeable support is just a phone call, email, or chat away, so that employees can easily get their questions answered. In fact, 93% of customer inquiries are solved in one interaction.
How does Lively keep my employee data safe and secure?
Lively has stringent measures in place to ensure funds and personal information stay safe. Lively is compliant with HIPAA, the Payment Card Industry Data Security Standard (PCI DSS Level 1) and SOC1 and SOC 2. Read more about our security and compliance measures.