Partner with our users and relentlessly pursue their happiness. Our users influence every aspect of our business. Their livelihood is our success.
It’s important to have all the information when making a decision so we’ll always be transparent about fees. We won’t pull ‘wool over your eyes’, we’ll tell you what we can and cannot do, and whether we’re the right fit for you.
Our users trust us to handle money associated to their health and we don’t take that lightly. That’s why we have partnered with an FDIC-insured bank to act as the custodian of funds. If we don’t have the trust of our users, we have no business being in this business.
We started this company because we went through the pain ourselves. There is something incredibly rewarding about waking up every morning and doing something you know is helping people and we’re fueled by that.
What we’re doing is hard. We have and will continue to run into challenges, but we won’t make any excuses. When the going gets tough, we’ll get going, and not because we have to, because we want to.
6Build something people love
Sounds simple and straight forward, but if you don’t love what we’ve built, then we’ve failed. Everything we do as a company is to better the lives of our users. This is our north star and guiding principle.