Activating Your Card
Activating your card is easy! Follow the instructions below to activate your card.
Set up Account: Follow the instructions enclosed in your invite email to set up your account before activating this card.
Activate Your Card: Your card can now be activated by the primary account holder at livelyme.com/activate.
How to Pay with Your Debit Card
Pay by tapping or inserting your card at the point of sale. Select “Credit” when paying with your card; no PIN will be provided or required. You can view available balance and claim activity in real-time from your account dashboard Hang on to receipts for each expense until the transaction or claim has been processed.
Online account dashboard
Get the most from your benefits by knowing important plan details and account activity.
Log into your online account dashboard to find:
Available balance
Key plan dates
Claims activity
Actions needed
Card orders
Still have questions?
We’re here to help. We’ve outlined some of our Frequently Asked Questions (FAQs), with a link to more FAQs included below.
What if my card gets declined?
Check support.livelyme.com for common decline reasons. Note that even if the transaction is successful, some expenses may require additional information for claim approval.
Can I use my card to withdraw cash?
No. Your card can be used to pay for eligible medical expenses wherever debit cards are accepted. It cannot be used to receive cash back or at ATMs.
For more information:
Search FAQs at support.livelyme.com
Email us at support@livelyme.com
Call us at (888) 576-4837
6am to 6pm PT, Monday-Friday
Learn More about Lively Reimbursement Benefits
Lively is the health and lifestyle benefits platform that works the first time, every time. We provide a full suite of benefit solutions all available with easy to use technology and top rated customer service. Click below to learn more.
Health Saving Accounts (HSA)
Offer a top-rated, tax-advantaged Health Savings Account designed with you in mind.
Flexible Spending Accounts (FSA)
Flexible options for health or dependent care costs backed by remarkable service and technology.
Health Reimbursement Arrangements (HRA)
Health Reimbursement Arrangements that are simple to use and easy for employees to adopt.
Lifestyle Spending Accounts (LSA)
Highly customizable reimbursement accounts for employees’ everyday lifestyle expenses.
Medical Travel Account (MTA)
Medical Travel Accounts to extend the reach of your employees' healthcare coverage.
Benefits that make a difference
Lively was founded on the belief that no one should have to choose between personal and financial wellness. Benefits can be complicated. That’s why our support teams are easy to reach, and we work hard to bring you the most frustration-free experience. Plus, helpful tools and resources are always just a click away. Whether you are paying for routine care or an unexpected expense, count on our easy-to-use technology and trademark service to bring you peace of mind.
Use your new Lively card with confidence. We’ll be with you every step of the way.
The Lively Visa® Benefit Access Debit Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted. No ATM or cash access allowed. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
Pay by tapping or inserting your card at the point of sale. Select “Credit” when paying with your card; no PIN will be provided or required.View available balance and claim activity in real-time from your account dashboard. Hang on to receipts for each expense until the transaction or claim has been processed