## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only to save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description
We are looking for talented Member Support Associates to join our rapidly growing team.  Member Support Associates are on the front line helping our customers gain value from Lively’s product offerings.  At Lively, a key differentiator is our customer experience, and Member Support Associates provide this outstanding experience to our end users.  

This role has multiple shift options ranging from 7AM-4PM MT through 10AM-7PM MT Mon-Fri.

This position is located in Boise, ID.

__Responsibilities__

- Provide customer support to Lively end-users via phone, email, and chat during business hours.
- Provide accurate and timely information to leave each customer that you interact with pleasantly surprised.
- Assist customers with complex tasks related to HSAs, including contributions, distributions, and reporting.
- Create bug reports in Jira for reproducible product issues.
- Create and resolve task incidents in Jira for data reconciliation needs.

Member Support Associate (Various Times)

PHOTO Lively employee Brianna

“I love that I can have a direct impact on our product and that opinions genuinely matter. All teams work together for one common goal to make the Lively customer experience the best it can possibly be in the market.”

Brianna B. • Customer Success

PHOTO Lively Employee Deanna

“I love collaborating with such bright-minded peers to create user
experiences that enable people to make better healthcare choices. The ownership and impact I have at Lively empowers me to do my best work.”

Deanna N. • Product & Design

Member Support Associate | Boise, ID

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

Lively is seeking an enthusiastic Product Marketing Manager to take our health savings offerings further. Your work will directly impact how we are positioned in the market, through strategic communication of our value props for account holders, employers, and partners. 

In this role, you will partner with Sales, Marketing, Product, and Customer Experience to create and manage content that spans the entire user lifecycle, both B2C and B2B. You don’t need to understand the nuances of HSAs and FSAs right away (bonus if you have one of these accounts) but should expect to become an expert and advocate for their benefits. This is your opportunity to change the healthcare narrative with a direct responsibility to make healthcare saving and spending easier to use and administer. 

This role sits on the Marketing team and reports to the Director of Product Marketing. 

Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.

We encourage you to apply if you do not meet all of the qualifications but feel you would be a good fit for the position.

Below are some of the qualifications we are looking for and experience you would ideally have:

__What You Will Do__
- Partner with Sales and Product teams to set goals and execute on all require content for feature launches and updates
- Partner with Customer Experience to deliver engaging education programs for both account holders and employer administrators
- Drive Sales enablement and outreach efforts by creating engaging content that is on-brand and consistent with our messaging strategy
- Manage competitive intelligence and execute research initiatives to help Lively stay on top of the industry landscape and user personas
 of increased organic content traffic and user conversion month over month.

Product Marketing Manager

PHOTO Lively Employee Michele

“I love working with the people at Lively! Our culture encourages everyone to be open and honest with our thoughts and opinions about the organization and all of the decisions being made."

Michele H. • Sales

Lively is seeking an enthusiastic Product Marketing Manager to take our health savings offerings further.

OG Image Lively Careers

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only to save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for a talented Regional Director, Business Development who can help grow our benefits broker and consultant channel in the eastern portion of the U.S. You will be responsible for driving growth by partnering with health insurance brokers, benefits consultants, general agencies, and registered investment advisors from Ohio through to the eastern seaboard inclusive of pipeline development, pipeline management, contract closing, and employer registrations.

You will partner and build on-going relationships that help educate, nurture, and grow with their employer clients. Your success will directly translate to Lively’s success! 

__Responsibilities__
- Drive new HSA and FSA sales within your territory
- Update and maintain contact and sales activity in Salesforce daily
- Accountability for production and activity quota attainment
- Drive sales strategies by developing and expanding broker channel relationships
- Work closely with other teams executing on processes required to implement new accounts
- Execute various marketing led prospecting campaigns as may be required 
- Obtain information to monitor services, customer expectations, market needs, and competitive position
- Provide timely feedback regarding problems and issues identified by brokers

Regional Director, Business Development – Eastern Region

PHOTO Lively Employee Roy

"There is a company-wide respect across all departments and I love being able to bounce ideas off of everyone from front-line customer support representatives, all the way up to the leadership team."

Roy E. • Engineering

Regional Director, Business Development – Eastern Region | Remote

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for an experienced Customer Success Manager to join our team. At Lively, a key differentiator is our customer experience, and CSMs provide this outstanding experience to our business customers. As a CSM, you will have a portfolio of customers to onboard, and provide ongoing operational and strategic support, as they implement Lively as part of their consumer-driven healthcare programs.

This position may be based in either San Francisco, CA or Boise, ID or Remote.

__Responsibilities__
- Serve as the primary point of contact for a portfolio of customers for all account needs.
- Hold quarterly business reviews with customers to ensure product adoption and customer retention.
- Build and maintain relationships with customers’ third party vendors, benefits consultants, and brokers.
- Onboard new customers to Lively.
- Facilitate onboarding meetings with customers and brokers.
- Explain Lively configuration options for Enrollment, Payroll, and Reporting.
- Guide customer in completing first funding cycle in Lively.
- Facilitate bulk asset transfers from third-party HSA providers to Lively.
- Provide ER Admins with ongoing Enrollment and Payroll processing support.
- Work cross-functionally to support resolution of customer needs and proactively identify trends across customers to inform product and operations.
- Create bug reports in Jira for reproducible product issues.
- Create and resolve task incidents in Jira for data reconciliation needs.


Customer Success Manager

Customer Success Manager | San Francisco, CA or Boise, ID or Remote

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others. We have just raised a $27M Series B financing round (over $40M raised to-date) and we want to grow our product development team rapidly with talented engineers. At Lively, we promote a productive and collaborative culture. We work hard, have fun, and treat people with respect.

## Job Description

We are looking for a DevOps Engineer to join our team. As an integral member of the engineering team, you’ll be helping us build a sophisticated, next generation financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we're building our applications on modern AWS cloud computing, such as EC2, RDS, Redshift, Lamda, and Container technologies like Docker and Kubernetes.

__Responsibilities__
- Leverage AWS tools and services to design and run mission critical applications and systems
- Create, optimize and ensure Production and Development/Testing environments are resilient, secured, operationally monitored and run reliably.
- Be on call to respond and triage Production issues.
- Work closely within Engineering to create automated SCM and CI/CD tooling to increase developers’ productivity and increase deployment consistency.

We take great care and pride in building features that will delight our customers. You will be responsible for a lot so you should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

DevOps Engineer

DevOps Engineer | San Francisco, CA

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

Lively is looking for a Director of Product Management to join our team! Lively has grown very quickly during the past two years and have scaled their product team accordingly. Product management is a critical role within Lively to ensure we define a product portfolio, which increases our clients ability to prepare for care in the short and long term. However, with success comes an increase in complexity. Our engineering and product teams have grown, and the ability to coordinate interdependent activities, to maximize the effectiveness of our development initiatives, requires a seasoned manager to organize our product efforts.  

Key success factors to this role include productively working cross functionally. Particularly in terms of communicating the status of complex projects and prioritizing initiatives in ways which maximize business objectives. The ability to organize and articulate the product activities will be critical to keeping all leaders informed.

__Responsibilities:__

- Roadmap planning for all things product related.
- Prioritization and organization of initiatives.
- Mentorship, coaching, and development of product leaders and team.
- Effective communication across the organization and cross-functionally.
- Communication of product vision and objectives to the broader company.
- Interface with key engineering managers and the engineering team.
- Interface with key QA and DevOps leaders.

Director, Product Management

Lively is looking for a Director of Product Management to join our team! 

Key success factors to this role include productively working cross functionally. Particularly in terms of communicating the status of complex projects and prioritizing initiatives in ways which maximize business objectives. The ability to organize and articulate the product activities will be critical to keeping all leaders informed.

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

Lively is a company who brings the HSA into the modern era to help people save on the costs of healthcare today and plan for the future cost. We are a team that is passionate about simplifying and improving how people save and spend their healthcare funds. We are customer centric - from providing exceptional customer support to building the #1 user-rated HSA provider.

We are looking for an experienced web services (API) developer to join our team in the mobile space. As a critical member of the development team, you will participate in building the next generation of financial services and benefits API services to support our mobile apps which are being used by our end customers.

We take great care and pride in building features that will delight our customers. You will be responsible for a lot so you should feel comfortable in a fast paced, growing, highly collaborative, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

__Responsibilities__

- Analyze requirements end to end, create and document designs for the API services you will be building.
- Implement features and functionalities with best engineering practices such as writing clean, maintainable and reusable code with good design patterns and good documentation.
- Collaborate with our mobile development team on integration.
- Take pride in software quality through rigorous functional testing and writing automated unit tests.
- Troubleshoot production issues, provide resolutions and recommendations for improvement.

Mobile API Developer

We are looking for an experienced web services (API) developer to join our team in the mobile space. 

Mobile API Developer | San Francisco, CA or Remote

[PHOTO] Lively - help shape the future of healthcare spending

Join Lively to change healthcare. Stay with Lively because you’ll see your impact in real-time.

Help shape the future of healthcare spending.

Careers

Lively Benefits

- Competitive salary
- Health
- Dental
- Vision
- Employer HSA contributions
- FSA

- 401(k) plan
- Life insurance (employer paid)
- Commuter benefits
- Equity
- Unlimited vacation policy

Our benefits

PHOTO Lively - who we are

Dreamers, creators, game-changers… we check all those boxes. At Lively, we are passionate about what we do because we are making a meaningful difference in people’s lives. By using technology to modernize disjointed banking and payment infrastructures, we are able to reduce administrative headaches and optimize consumer healthcare.



Who we are

Lively Office Photo

We know the personal impact of sacrificing personal health for financial health. We built Lively to make sure this isn’t an either-or question. Our mission is to help people optimize their healthcare spending, maximize their savings, and better their livelihood.

What we’re doing

Join Lively to change healthcare. Stay with Lively because you will see your impact in real time. Join our team today. See current openings.

Help shape the future of healthcare spending.

Who we are

What we’re doing

Our benefits

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