## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

Lively is looking for an experienced Information Security Manager to join our team! As a Senior Information Security Manager, you’ll lead and manage security initiatives to help bolster Lively’s security program including: policy management, third party and internal risk, proactive vulnerability prevention, training and awareness campaigns, access controls, and other tasks applied to our programs. You’ll bring a broad, but technical, experience & perspective, and find creative ways to enable team members to perform their day to day job requirements via secure but user-friendly means.

__Responsibilities__

- Implement, enforce, and maintain security policies and procedures.

- Vet third party vendors or partners including our technical integrations with them.

- Identify and mitigate high risk activities and processes within the organization.

- Manage our third-party pen tests.

- Manage internal threats via email including phishing and infosec awareness campaigns.

- Manage our infosec training program.

- Perform onboarding/offboarding tasks for sensitive systems.

- Identify, procure, and deploy new security controls, products, tools, or configurations.

- Work with stakeholders and team members to provide guidance and education on Lively policy and best practices.

- Respond to potential security incidents by investigating and documenting the incident, and making recommendations for remediation.

Sr. Information Security Manager

Lively is looking for an experienced Information Security Manager to join our team! As a Senior Information Security Manager, you’ll lead and manage security initiatives to help bolster Lively’s security program including: policy management, third party and internal risk, proactive vulnerability prevention, training and awareness campaigns, access controls, and other tasks applied to our programs. You’ll bring a broad, but technical, experience & perspective, and find creative ways to enable team members to perform their day to day job requirements via secure but user-friendly means.

Sr. Information Security Manager | Remote

## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

Lively is seeking a seasoned product manager to own and evolve our core experiences! You will be responsible for roadmap management and execution to deliver on key business outcomes. Build a deep understanding of customer needs to design innovative solutions to propel Lively’s mission in healthcare. Work cross-functionally to continually build, measure, and advance new and existing areas of product investment.

The ideal candidate is passionate about the growing space of healthcare and financial technology, has experience in scaling operational efficiency, performs with a high sense of urgency, and has a deep sense of customer empathy.

__Responsibilities__

- Drive product strategy, planning, and detailed product requirements

- Partner with engineering and design to build and iterate on high-impact, intuitive, and scalable customer facing solutions

- Own outcomes for all features and the products, post roll-out

- Generate buy-in and excitement with key stakeholders and executives

- Contribute to a team culture focused on high velocity decision making, collaboration, and learning

Sr. Product Manager

Sr. Product Manager | San Francisco, CA, or Remote in Pacific (PT) and Mountain (MT) Timezones

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

The Product Manager - Debit Card Solutions will help scale the HSA and FSA debit card programs as Lively continues to deliver on our mission to “Inspire people to confidently embrace a healthy future”.  

You will own the strategy and roadmap for our debit card programs, one of Lively’s critical consumer products and revenue drivers. You will partner with a cross-functional team to review client needs, identify product capabilities, and drive key performance indicators as we deliver a modern banking experience. You will become an expert in healthcare spending regulations, and deliver products that help our account owners navigate an opaque healthcare market.

The right person thrives in a high performance and fast-paced environment, working with a world class organization of Product Managers, Program Managers, Engineers, Data Scientists, Customer Support Reps, Sales Associates, and Marketing Analysts to ensure that we deliver on our core value to Build Something People Love.

__Responsibilities__

- Own and drive the roadmap for the HSA and FSA debit card programs
- Manage the product development lifecycle from inception through launch of key debit card features
- Conduct product research to be well versed on the competitive landscape for existing and new technologies 
- Identify market opportunities, and pursue differentiating modern debit card features
- Interview and capture business requirements from stakeholders and customers
- Serve as subject matter expert for healthcare spending eligibility and compliance

Product Manager - Debit Card Solutions

The Product Manager - Debit Card Solutions will help scale the HSA and FSA debit card programs as Lively continues to deliver on our mission to “Inspire people to confidently embrace a healthy future”.  

## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

This role will play a critical function on the product team by helping to maintain and enhance the Lively consumer and employer experiences. The right person thrives in a high performance and fast-paced environment. You’ll work with a world class organization of Product Managers, Engineers, Data Scientists, Customer Support Agents, Sales Associates, Marketing Analysts and Clients, to ensure that we deliver on our core value to ‘Build Something People Love’. 

__Responsibilities__

- Working with the broader Product team, develop and maintain the product roadmap

- Manage the product development lifecycle, from inception through launch of key product features

- Maintain and groom the product backlog

- Perform customer research through data analysis, surveys, and customer interviews

- Interview and capture business requirements from internal stakeholders

- Write release notes and train internal stakeholders on new features

Associate Product Manager

Associate Product Manager | San Francisco, CA, or Remote in Pacific (PT) and Mountain (MT) Timezones

## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

As a Senior Product Designer, you’ll be a critical part of growing our small but mighty team! You will focus on building new products and experiences that help Lively’s customers maximize their healthcare spending, while working closely with product managers, product marketers, engineers, support staff, and quality assurance. You’ll be an integral part of establishing the culture of our design organization and provide mentorship for our junior team members.

__Responsibilities__

- Apply human-centered design methodologies and design cohesive experiences across several products within a product platform

- Work cross-functionally with engineering, product management, marketing, sales, data science, member support,  and leadership to shape product

- Identify opportunities for conducting user research studies and put insights into action

- Distill complex problems into easy to understand user flows and wireframes

- Design user interfaces that are easy to understand and beautifully crafted

- Build interactive prototypes to communicate experience

- Facilitate collaborative design with partners in and out of the product design team

- Present your work to leadership as well as peers across the company

- Mentor and coach junior designers

Sr. Product Designer

Sr. Product Designer | San Francisco, CA, or Remote in Pacific (PT) and Mountain (MT) Timezones

## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

As a Strategic Project Manager at Lively, you will be critical to the success of the many strategic initiatives we have planned as we continue to grow.  In this role you will work with different stakeholders across the organization to ensure these initiatives are executed well and on time. You will have the opportunity to help shape what Project Management looks like at Lively now and in the future.

__Responsibilities__

- Responsible for supporting cross-functional teams in the planning, execution, and transition planning of strategic projects and smaller initiatives.

- Lead multiple projects and initiatives in parallel and serve as the primary point of contact for each.

- Collaborate with and delegate to internal and external stakeholders, this could include contractors, partners, and/or vendors.

- Responsible for setting project timelines, obtaining stakeholder consensus, and managing project progress to those agreed upon timelines.

- Facilitate meetings and other touch points with stakeholders for the project(s) they are leading, this includes setting agendas, taking notes, and defining next steps.

- Identify any critical blockers to project delivery and collaborate with internal stakeholders and the Manager, Strategic Projects to find a resolution and adjust where needed.

- Determine the right course of action when presented with multiple options or opinions from stakeholders.

- Host retrospectives on projects, where applicable.

- Manages a project budget, where applicable.

- Leverage existing project management tools and processes while collaborating with the Strategic Projects Team to enhance them.

Project Manager - Strategic Projects

Product Manager - Strategic Projects | San Francisco, CA, or Remote in Pacific (PT), Mountain (MT), or Central (CT) Timezones

## About

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## Job Description

As the Salesforce Administrator at Lively, you’ll be at the epicenter of the organization - working closely with Sales, Marketing, Operations, Customer Experience, and occasionally Finance and Engineering. You’ll be responsible for our Salesforce organization: owning user credentialing and permission sets, maintaining and improving upon our current automations and system processes, as well as making recommendations for updates based on changes in processes and business needs. You’ll train end users in changes to processes, tackle hands-on configurations, and troubleshoot issues. 

The ideal candidate is one who is passionate about using Salesforce to solve business problems and help the company reach its goals. Custom build and development work is second-nature to you, as is creating complex automations using Process or Flow builders. You are thrilled at the prospect of inheriting a robust Salesforce Org, learning the database as quickly as possible, and making recommendations for changes and improvements.  

Salesforce Administrator

As the Salesforce Administrator at Lively, you’ll be at the epicenter of the organization - working closely with Sales, Marketing, Operations, Customer Experience, and occasionally Finance and Engineering. You’ll be responsible for our Salesforce organization: owning user credentialing and permission sets, maintaining and improving upon our current automations and system processes, as well as making recommendations for updates based on changes in processes and business needs. You’ll train end users in changes to processes, tackle hands-on configurations, and troubleshoot issues. 

The ideal candidate is one who is passionate about using Salesforce to solve business problems and help the company reach its goals. Custom build and development work is second-nature to you, as is creating complex automations using Process or Flow builders. You are thrilled at the prospect of inheriting a robust Salesforce Org, learning the database as quickly as possible, and making recommendations for changes and improvements. 

Salesforce Administrator | Remote

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

As the Sales Systems Manager, you’ll report to the Director of Sales Operations and support the Sales, Business Development, and occasionally the Marketing and Customer Success teams. The ideal candidate thrives on softwares and technology, and how it can impact and improve day-to-day work. You really enjoy helping end users, (primarily sales reps), improve their workflows and processes to be more efficient and effective. 

This isn’t simply a tooling evaluation and management role - you will be an integral contributor to the success of the Lively business teams. Helping define success metrics, gaps or overlaps in our tech ecosystem, reducing friction for reps, and more. We are looking for someone who is highly technical, as well as an excellent communicator and trainer. You’ll need to be able to put yourself in the seats of the end users you support, to design the best user experience possible. At the same time, you’ll need to be able to grasp the capabilities of our softwares and tools to automate their experience and process. 

Sales Systems Manager

As the Sales Systems Manager, you’ll report to the Director of Sales Operations and support the Sales, Business Development, and occasionally the Marketing and Customer Success teams. The ideal candidate thrives on softwares and technology, and how it can impact and improve day-to-day work. You really enjoy helping end users, (primarily sales reps), improve their workflows and processes to be more efficient and effective. 

Sales Systems Manager | Remote

## About Lively

We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.

With offices in San Francisco, Boise, and remote team members throughout the nation, we’re a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!

## About the Role

The Payment Operations Manager will be responsible for the operational programs that drive all debit card operations, including supply chain and tooling. In this role, you will be the liaison with our bank partners and card processors to create an exceptional stakeholder experience. You'll be advocating for both our external customers and the internal ops teams that support them. Additionally, the role will lead efforts to implement operational efficiencies and reductions in support tickets regarding our debit card operations. This role will partner with internal stakeholders and teams to identify points of friction, deep dive into problem areas, resolve escalations, and gather data to support projects. The position reports into the Senior Manager - Banking & Payments in the finance department.

__Responsibilities__

- Serve as the high-level debit card operations point of contact for internal and external stakeholders across the company

- Partner with the Product team on card pilots and managing the implementation of debit card and payment initiatives

- Own and maintain vendor relationships including card processors, card printers and other critical vendors for successful debit card programs

- Manage the collateral ordering and the supply chain aspects of our debit card programs in conjunction with 3rd party vendors to ensure members’ cards are issued on time

- Become the primary systems admin for all card processing platforms and work with card processor partners to troubleshoot issues across the org to ensure smooth running of our card programs 

- Enter disputes into the card processor system and ensure they are resolved in a timely manner

- Identify opportunities to streamline processes and improve efficiency of our debit card operations

- Produce internal documentation for all debit card related processes

Payment Operations Manager

Payment Operations Manager | San Francisco, CA, Boise, ID, or Remote in Pacific (PT) and Mountain (MT) Timezones

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## About the Role

The Lively People Team is hiring! We are looking for a Technical Recruiter to work alongside the Talent Acquisition Manager to own the full recruitment life cycle for the Engineering Department’s open roles. This position will handle all aspects of recruiting, from sourcing to offers, ensuring candidates are moving through the pipeline efficiently, and that they have an excellent candidate experience. You’ll be the liaison between the Talent team and Engineering Department, making sure their hiring process is top notch from end to end. You’ll also update hiring data and metrics, as well as create documentation as needed. In the future this role may attend hiring and networking events that are focused around building relationships with the best technical and engineering talent out there. Overall, you will help support Lively in hiring the best candidates for our growing Engineering Department.

__Responsibilities__

- Work closely with Engineering Department hiring managers to fill all open roles.

- Source, qualify, and streamline eligible candidates.

- Conduct kick-offs and meetings surrounding new and existing open roles for the Engineering Department.

- Update all talent and recruiting spreadsheets and trackers with important talent acquisition and interview information.

- Interview candidates and ensure an excellent candidate experience.

- Attend various hiring and networking events focused on Engineering and Technical talent. Some event travel may be required in the future.

- Own various tasks and initiatives, as needed by the People and Talent Acquisition teams.

- Work with the internal team to implement new processes and procedures, as the company continues to grow and evolve.

Technical Recruiter

Technical Recruiter | San Francisco, CA, or Remote in Pacific (PT) and Mountain (MT) 

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## About the Role

We are looking for a talented Regional Director, Business Development who can help grow our benefits broker and consultant channels. You will be responsible for driving growth by partnering with health insurance brokers, benefits consultants, general agencies, and registered investment advisors, inclusive of pipeline development, pipeline management, contract closing, and employer registrations.

Your will partner and build on-going relationships that help educate, nurture, and grow with their employer clients. Your success will directly translate to Lively’s success! 

__Responsibilities__

- Drive new HSA and FSA sales within your territory

- Update and maintain contact and sales activity in Salesforce daily

- Accountability for production and activity quota attainment

- Drive sales strategies by developing and expanding broker channel relationships

- Work closely with other teams executing on processes required to implement new accounts

- Execute various marketing led prospecting campaigns as may be required 

- Obtain information to monitor services, customer expectations, market needs, and competitive position

- Provide timely feedback regarding problems and issues identified by brokers


Regional Director, Business Development

Regional Director, Business Development | San Francisco, CA, or Remote in Pacific (PT), Mountain (MT), or Central (CT) Timezones

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## About The Role

We are looking for an experienced web services (API) developer to join our team in the mobile space. As a critical member of the Engineering team, you will help build the next generation of financial and benefits API services. We take great care and pride in building features that will delight our customers. You will be responsible for plenty, so you should feel comfortable in a fast paced, growing, highly collaborative, and nimble environment. Everything we build is to better the lives of our users.

__Responsibilities__

- Analyze requirements end to end, as well as create and document designs for the API services you will be building.

- Implement features and functionalities with best engineering practices, - such as writing clean maintainable and reusable code.

- Collaborate with our mobile development team on integration.

- Take pride in software quality through rigorous functional testing, and writing automated unit tests.

- Troubleshoot production issues, and provide resolutions and recommendations for improvement.

API Developer

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for a Full Stack Software Engineer to join our team. As an integral member of the development team, you will participate in building the next generation of financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript and PostgresSQL.

We are looking for an engineer who wants to create deep and meaningful product engagement experiences for our increasing user base, and are comfortable in contributing to every part of the stack: from UI to API development, to complex integrations with financial institutions and partners. We take great care and pride in building features that will delight our customers. You will be responsible for a lot so you should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

__Responsibilities__

- Analyze requirements, create and document component/system designs.

- Implement features and functionality with clean and maintainable code.

- Take pride in software quality through rigorous functional testing and writing automated unit tests.

- Troubleshoot production issues, provide resolutions and recommendations for improvement.

Full Stack Engineer

PHOTO Lively Employee Roy

"There is a company-wide respect across all departments and I love being able to bounce ideas off of everyone from front-line customer support representatives, all the way up to the leadership team."

Roy E. • Engineering

PHOTO Lively Employee Deanna

“I love collaborating with such bright-minded peers to create user
experiences that enable people to make better healthcare choices. The ownership and impact I have at Lively empowers me to do my best work.”

Deanna N. • Product & Design

PHOTO Lively employee Brianna

“I love that I can have a direct impact on our product and that opinions genuinely matter. All teams work together for one common goal to make the Lively customer experience the best it can possibly be in the market.”

Brianna B. • Customer Success

Lively is looking for a Full Stack Software Engineer to join our team. As an integral member of the development team, you will participate in building the next generation of financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript and PostgresSQL.

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for an experienced Quality Engineer to join our engineering team. As an integral member of the development team, you’ll be helping us build a sophisticated, next generation financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving money, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we're building our applications on a solid web stack based on Node.js/Typescript, React and Postgres.

__Responsibilities__

- Thoroughly learn Lively software products, think through use cases critically, design and execute comprehensive tests to assess software quality.

- Document test plans and test cases.

- Execute different types of testing on software components and systems: manual UI testing, API automated testing and performance testing.

- Continue to improve quality processes and automation coverage.

You should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

QA Engineer

Lively is looking for an experienced Quality Engineer to join our engineering team. As an integral member of the development team, you’ll be helping us build a sophisticated, next generation financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving money, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we're building our applications on a solid web stack based on Node.js/Typescript, React and Postgres.


## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only to save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description
We are looking for talented Member Support Associates to join our rapidly growing team.  Member Support Associates are on the front line helping our customers gain value from Lively’s product offerings.  At Lively, a key differentiator is our customer experience, and Member Support Associates provide this outstanding experience to our end users.  

This role has multiple shift options ranging from 7AM-4PM MT through 10AM-7PM MT Mon-Fri.

This position is located in Boise, ID.

__Responsibilities__

- Provide customer support to Lively end-users via phone, email, and chat during business hours.
- Provide accurate and timely information to leave each customer that you interact with pleasantly surprised.
- Assist customers with complex tasks related to HSAs, including contributions, distributions, and reporting.
- Create bug reports in Jira for reproducible product issues.
- Create and resolve task incidents in Jira for data reconciliation needs.

Member Support Associate (Various Times)

Lively is looking for talented Member Support Associates to join our rapidly growing team.

Member Support Associate | Boise, ID

[PHOTO] Lively - help shape the future of healthcare spending

Join Lively to change healthcare. Stay with Lively because you’ll see your impact in real-time.

Help shape the future of healthcare spending.

Careers

Lively Benefits

- Competitive salary
- Health
- Dental
- Vision
- Employer HSA contributions
- FSA

- 401(k) plan
- Life insurance (employer paid)
- Commuter benefits
- Equity
- Unlimited vacation policy
- Paid parental leave

Our Benefits

PHOTO Lively - who we are

Dreamers, creators, game-changers… we check all those boxes. At Lively, we are passionate about what we do because we are making a meaningful difference in people’s lives. By using technology to modernize disjointed banking and payment infrastructures, we are able to reduce administrative headaches and optimize consumer healthcare.



Who we are

Lively Office Photo

We know the personal impact of sacrificing personal health for financial health. We built Lively to make sure this isn’t an either-or question. Our mission is to help people optimize their healthcare spending, maximize their savings, and better their livelihood.

What we’re doing

Join Lively to change healthcare. Stay with Lively because you will see your impact in real time. Join our team today. See current openings.

Help shape the future of healthcare spending.

Who we are

What we’re doing

Our Benefits

Open Roles

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