## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for a strategic operations leader to join our Product & Strategy team! As the Director of Product Operations, you’ll be responsible for developing repeatable processes and business controls to optimize our development lifecycle, and ensure effective communication from Product to our internal stakeholders. Project management is a key responsibility for you and your team. You will be responsible for managing strategic projects that drive Corporate and Product specific initiatives.

__Responsibilities__

- Manage existing Product process & documentation
- Develop department reporting and communications to internal stakeholders
- Assist with capacity planning and scaling the Product & Strategy team
- Facilitate the onboarding and training of new team members
- Optimize stakeholder experience with Product Vendor Partners
- Prioritize and lead Corporate and Product-specific projects

Director, Product Operations

PHOTO Lively employee Brianna

“I love that I can have a direct impact on our product and that opinions genuinely matter. All teams work together for one common goal to make the Lively customer experience the best it can possibly be in the market.”

Brianna B. • Customer Success

PHOTO Lively Employee Deanna

“I love collaborating with such bright-minded peers to create user
experiences that enable people to make better healthcare choices. The ownership and impact I have at Lively empowers me to do my best work.”

Deanna N. • Product & Design

We are looking for a strategic operations leader to join our Product & Strategy team! As the Director of Product Operations, you’ll be responsible for developing repeatable processes and business controls to optimize our development lifecycle, and ensure effective communication from Product to our internal stakeholders. Project management is a key responsibility for you and your team. You will be responsible for managing strategic projects that drive Corporate and Product specific initiatives.

Director, Product Operations | San Francisco, CA or Remote in Pacific + Mountain Timezones

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for a Full Stack Software Engineer to join our team. As an integral member of the development team, you will participate in building the next generation of financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript and PostgresSQL.

We are looking for an engineer who wants to create deep and meaningful product engagement experiences for our increasing user base, and are comfortable in contributing to every part of the stack: from UI to API development, to complex integrations with financial institutions and partners. We take great care and pride in building features that will delight our customers. You will be responsible for a lot so you should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

__Responsibilities__

- Analyze requirements, create and document component/system designs.

- Implement features and functionality with clean and maintainable code.

- Take pride in software quality through rigorous functional testing and writing automated unit tests.

- Troubleshoot production issues, provide resolutions and recommendations for improvement.

Full Stack Engineer

PHOTO Lively Employee Roy

"There is a company-wide respect across all departments and I love being able to bounce ideas off of everyone from front-line customer support representatives, all the way up to the leadership team."

Roy E. • Engineering

Lively is looking for a Full Stack Software Engineer to join our team. As an integral member of the development team, you will participate in building the next generation of financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving funds, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we’re building our applications on modern web technologies around HTML/CSS/Javascript/React, NodeJS/Typescript and PostgresSQL.

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

The Product Manager - Debit Card Solutions will help scale the HSA and FSA debit card programs as Lively continues to deliver on our mission to “Inspire people to confidently embrace a healthy future”.  

You will own the strategy and roadmap for our debit card programs, one of Lively’s critical consumer products and revenue drivers. You will partner with a cross-functional team to review client needs, identify product capabilities, and drive key performance indicators as we deliver a modern banking experience. You will become an expert in healthcare spending regulations, and deliver products that help our account owners navigate an opaque healthcare market.

The right person thrives in a high performance and fast-paced environment, working with a world class organization of Product Managers, Program Managers, Engineers, Data Scientists, Customer Support Reps, Sales Associates, and Marketing Analysts to ensure that we deliver on our core value to Build Something People Love.

__Responsibilities__

- Own and drive the roadmap for the HSA and FSA debit card programs
- Manage the product development lifecycle from inception through launch of key debit card features
- Conduct product research to be well versed on the competitive landscape for existing and new technologies 
- Identify market opportunities, and pursue differentiating modern debit card features
- Interview and capture business requirements from stakeholders and customers
- Serve as subject matter expert for healthcare spending eligibility and compliance

Product Manager - Debit Card Solutions

The Product Manager - Debit Card Solutions will help scale the HSA and FSA debit card programs as Lively continues to deliver on our mission to “Inspire people to confidently embrace a healthy future”.  

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

The Product Manager - Mobile Applications will play a critical function on the Account Owner product team by driving  the direction of the Lively native consumer experience. 

You will own the strategy and roadmap for our iOS and Android apps. You will partner with a cross-functional team to review client needs, identify product opportunities, and drive key performance indicators for our HSA and FSA products. 

The right person thrives in a high performance and fast-paced environment, working with a world class organization of Product Managers, Engineers, Data Scientists, Marketing Analysts, and Customer Support Reps to ensure that we deliver on our core value to Build Something People Love.

__Responsibilities__

- Own and drive the native app roadmap for Lively’s portfolio of products (HSA, FSA)
- Manage the product development lifecycle, from inception through launch for the next iterations of our mobile app
- Identify market opportunities and pursue differentiating and modern mobile features
- Optimize app releases, app store management and app store ratings to maximize product adoption and ongoing app engagement
- Work with design to develop and implement mobile design systems 
- Interview and capture business requirements from stakeholders and customers

Product Manager - Mobile Applications

The Product Manager - Mobile Applications will play a critical function on the Account Owner product team by driving  the direction of the Lively native consumer experience. 

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We’re looking for a People Operations Manager to help us support & scale our organization in all aspects of the employee lifecycle. Including HR operations, benefit administration, and HR systems. We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization.

This is a high-touch, employee-centric role that will provide an incredible opportunity for growth, experience, and visibility to all areas of the People team. You will work with the Director and the People team to create a culture of innovation, transparency, and inclusion, supported through people-minded programs, policies, and initiatives.

__Responsibilities__

- Own employee lifecycle processes, from onboarding to offboarding, including employment changes and leaves of absence
- Administer employee benefit programs, including helping us scale our benefits systems and offerings as we grow
- Be the first point of contact for employee inquiries (e.g., benefits questions, HR systems support, leave questions)
- Manage and improve key HR tools, processes, and workflows as we scale
- Maintain data integrity in our HR systems, with the highest degree of accuracy
- Ensure timely staff completion of mandatory trainings, including diversity, managing bias, and harassment & discrimination trainings
- Partner with Finance and Legal & Compliance teams to ensure accurate reporting and compliance for all HR systems and processes
- Be flexible and willing to help out in several different areas to ensure the broader People Team is successful in its goals
- Serve as a model of Lively’s core values throughout the organization

People Operations Manager

Lively is looking for a People Operations Manager to help us support & scale our organization in all aspects of the employee lifecycle. Including HR operations, benefit administration, and HR systems. We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization.

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

Lively, the fastest growing health savings administrator in the US, is seeking a forward-thinking, creative Manager of Product Design, to lead and grow the product design team. Lively has differentiated itself with the US consumer by creating modern and simple human interactions, typically not seen in the complicated benefits market. This position will play a key role in driving our advantages in this space by defining product design strategy, as well as designing end-to-end experiences that serve our internal and external users.

__Responsibilities__

- Lead, represent, and grow a diverse and inclusive team of product designers that consistently delivers and is well-balanced across a range of design competencies
- Cultivate a sustainable design process for the team and influence the larger product team’s development approach and strategy
- Be a driver for defining, crafting, and evolving our experience design system and brand
- Lead design for end-to-end product experiences, in collaboration with product managers, product marketing, engineering, and customer experience teams
- Develop a deep understanding of our internal users, and plan for enhancing the internal tools experience to increase efficiency
- Effectively communicate design goals internally and externally, gathering feedback from designers and broader teams

Manager, Product Design

Lively, the fastest growing health savings administrator in the US, is seeking a forward-thinking, creative Manager of Product Design, to lead and grow the product design team. Lively has differentiated itself with the US consumer by creating modern and simple human interactions, typically not seen in the complicated benefits market. This position will play a key role in driving our advantages in this space by defining product design strategy, as well as designing end-to-end experiences that serve our internal and external users.

## About Lively

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

We are looking for an experienced Quality Engineer to join our engineering team. As an integral member of the development team, you’ll be helping us build a sophisticated, next generation financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving money, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we're building our applications on a solid web stack based on Node.js/Typescript, React and Postgres.

__Responsibilities__

- Thoroughly learn Lively software products, think through use cases critically, design and execute comprehensive tests to assess software quality.

- Document test plans and test cases.

- Execute different types of testing on software components and systems: manual UI testing, API automated testing and performance testing.

- Continue to improve quality processes and automation coverage.

You should feel comfortable in a fast paced, growing, and nimble environment, keeping in mind that everything we do is to better the lives of our users!

QA Engineer

Lively is looking for an experienced Quality Engineer to join our engineering team. As an integral member of the development team, you’ll be helping us build a sophisticated, next generation financial services and benefits platform. Our customers trust us with a lot: integrating seamlessly across financial institutions, moving money, tracking balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission we're building our applications on a solid web stack based on Node.js/Typescript, React and Postgres.


## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description

Picture this: Your product is fast, modern, and vaulted to the top of a traditional industry in only four years. Your competitors are older, slower, and have been around for a long time. They look the same, talk the same, and basically offer the same experience. But your product—it’s truly different, and your users constantly affirm that’s why they love it. How do you bring all of this to life through simple and cohesive brand expression so more people come to know and trust your product?

This Visual Designer position will focus on Lively marketing design, and will ensure our brand lives true to our company values. Your ability to communicate our brand values in our creative offering sets the trajectory for the company. No matter the creative format - ads, events, social, website, or sales collateral, our brand is consistent, clean, and direct. The ideal candidate is eager to contribute to and grow our design presence at every point. This role reports to our Sr. Director of Brand & Strategy.

__Responsibilities__

- Produce creative content and deliver not just the visual elements, but the rationale behind them (including but not limited to: web illustrations, ad campaigns, brand elements and collateral design)
- Have an established design process to move projects efficiently and effectively
- Internalize, master, expand and contribute to an evolving brand system so the elements of the brand should work together like a system
- Manage timelines and creative expectations in a collaborative setting to ensure design consistency and achieve shared project goals
- Able to make informed decisions in the face of ambiguity using combination of strong design sense, brand acumen, and data-driven insights
- Serve as SME and advisor on all things brand identity within the Marketing team and partner closely with Product Design team
- Stay up to date with design trends across the B2C and B2B spaces, starting with healthcare and fintech but always looking beyond.

Visual Designer

This Visual Designer position will focus on Lively marketing design, and will ensure our brand lives true to our company values. Your ability to communicate our brand values in our creative offering sets the trajectory for the company. No matter the creative format - ads, events, social, website, or sales collateral, our brand is consistent, clean, and direct. The ideal candidate is eager to contribute to and grow our design presence at every point. This role reports to our Sr. Director of Brand & Strategy.

Visual Designer (Marketing) | San Francisco, CA

## About

Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) that allow people not only to save on the costs of healthcare today, but plan for the costs of tomorrow.

Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.

## Job Description
We are looking for talented Member Support Associates to join our rapidly growing team.  Member Support Associates are on the front line helping our customers gain value from Lively’s product offerings.  At Lively, a key differentiator is our customer experience, and Member Support Associates provide this outstanding experience to our end users.  

This role has multiple shift options ranging from 7AM-4PM MT through 10AM-7PM MT Mon-Fri.

This position is located in Boise, ID.

__Responsibilities__

- Provide customer support to Lively end-users via phone, email, and chat during business hours.
- Provide accurate and timely information to leave each customer that you interact with pleasantly surprised.
- Assist customers with complex tasks related to HSAs, including contributions, distributions, and reporting.
- Create bug reports in Jira for reproducible product issues.
- Create and resolve task incidents in Jira for data reconciliation needs.

Member Support Associate (Various Times)

Lively is looking for talented Member Support Associates to join our rapidly growing team.

Member Support Associate | Boise, ID

[PHOTO] Lively - help shape the future of healthcare spending

Join Lively to change healthcare. Stay with Lively because you’ll see your impact in real-time.

Help shape the future of healthcare spending.

Careers

Lively Benefits

- Competitive salary
- Health
- Dental
- Vision
- Employer HSA contributions
- FSA

- 401(k) plan
- Life insurance (employer paid)
- Commuter benefits
- Equity
- Unlimited vacation policy

Our benefits

PHOTO Lively - who we are

Dreamers, creators, game-changers… we check all those boxes. At Lively, we are passionate about what we do because we are making a meaningful difference in people’s lives. By using technology to modernize disjointed banking and payment infrastructures, we are able to reduce administrative headaches and optimize consumer healthcare.



Who we are

Lively Office Photo

We know the personal impact of sacrificing personal health for financial health. We built Lively to make sure this isn’t an either-or question. Our mission is to help people optimize their healthcare spending, maximize their savings, and better their livelihood.

What we’re doing

Join Lively to change healthcare. Stay with Lively because you will see your impact in real time. Join our team today. See current openings.

Help shape the future of healthcare spending.

Who we are

What we’re doing

Our benefits

Open Roles

Customer Experience

Engineering

Marketing

People

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