FOR NORTH CAROLINA EMPLOYERS
Better service for benefit accounts

From onboarding to open enrollment, our dedicated support helps you save time, reduce noise, and stay focused.

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North Carolina employers want more

It's time for something better

Legacy providers come bundled with offshore call centers, slow response times, and frustrating platforms. HR teams across North Carolina are stuck fielding benefit questions, managing vendor escalations, and wasting time on systems that just don’t work.

That’s where Lively comes in.

We combine consumer-grade tech with best-in-class support to give your team more time, fewer escalations, and a partner who’s actually responsive.

HR TEAMS LOVE LIVELY

Top rated on G2. Find out why.

Discover why employers give Lively five stars and read our reviews on G2.

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G2 Badge Leader Winter 2025
G2 Badge High Performer Mid-Market Winter 2025

Flexible benefits, made for bundling

Health Saving Accounts (HSA)

Offer a top-rated, tax-advantaged Health Savings Account designed with you in mind.

Flexible Spending Accounts (FSA)

Flexible options for health or dependent care costs backed by remarkable service and technology.

Lifestyle Spending Accounts (LSA)

Highly customizable reimbursement accounts for employees’ everyday lifestyle expenses.

Commuter benefits

Highly flexible, simple-to-use commuter benefits with rare add-ons to to meet employees' unique commuting needs.

Medical Travel Account (MTA)

Medical Travel Accounts to extend the reach of your employees' healthcare coverage.

Health Reimbursement Arrangements (HRA)

Health Reimbursement Arrangements that are simple to use and easy for employees to adopt.

COBRA & Direct Bill

Automated and compliant continuation of health coverage to save time and keep transitions simple.

Performance That Stands Out

Proven results you can trust

Lively delivers real results in service, satisfaction, and long-term retention.

Proven results you can trust - 3x higher

3× Higher Satisfaction

Customer satisfaction is more than 3 times higher than the industry average.*

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< 30s Response Time

Over 95% of calls are answered by real people in under 30 seconds — no bots, no long hold times.

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98% retention

You’re in good hands. Lively retains over 98% of the employers that choose Lively benefits.

*Based on Net Promoter Score (NPS). NPS is a widely used metric that measures customer satisfaction. Lively's NPS score is three times higher than the industry average of 16-34.

Customer stories

"

[Lively] has made the day to day operations after every payroll so much easier for me.

"

Mary Opich

Benefits Specialist, Francis Howell School District

See the Lively experience for Benefit Administrators

Click the "Jump in →" button inside the image below to begin your guided tour.

YOUR LIVELY TEAM

Meet your North Carolina Team

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Glenna Jeffries

Regional Sales Director

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Marcy Eberhard

Sales Leader - East

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Austin Kane

Enterprise Sales

FOR EMPLOYERS, BROKERS & HR TEAMS

Looking to offer Lively to your employees or clients?

Fill out this form, and we’ll be in touch within one business day.

Note: If you are an individual account holder or need personal support, please visit our Help Center.